Sao Digital Pty Ltd (“Sao Digital,” “we,” “us,” or “our”) is committed to providing quality services to you. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

1. What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

• Names
• Addresses
• Email addresses
• Phone numbers

This Personal Information is obtained in various ways, including:

• Through our website: www.saodigital.com.au
• Via email correspondence
• Through our Client Portal: panel.saodigital.com.au
• By telephone
• From third parties: We do not outsource to freelancers or design marketplaces, ensuring the integrity and security of your information.

We collect your Personal Information for the primary purpose of providing our services to you, facilitating communication with our clients, and conducting marketing activities. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.

2. Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinions about:

• An individual’s racial or ethnic origin
• Political opinions
• Membership of a political association
• Religious or philosophical beliefs
• Membership of a trade union or other professional body
• Criminal record
• Health information

Sensitive Information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law

3. Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

We do not guarantee website links or policies of authorised third parties.

4. Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

• With your consent: We may share your information with third parties if you have consented to the disclosure.
• Where required or authorised by law: This includes complying with legal obligations, such as court orders or subpoenas.

5. Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which we will keep for a minimum of 7 years.

6. Access to Your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at [email protected].

Sao Digital Pty Ltd will not charge any fee for your access request.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

7. Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

8. Policy Updates

This Policy may change from time to time and is available on our website. We encourage you to review this Policy periodically to stay informed about how we are protecting your Personal Information.

9. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy or how we handle your Personal Information, please contact us at:

Sao Digital Pty Ltd
ABN: 42 678 867 500
Level 3, 2 Brandon Park Drive,
Wheelers Hill, VIC 3150, Australia
Phone: +61 (02) 4326 0840
Email: [email protected]